A direct client in Boca Raton, FL is seeking an experienced Help Desk Support Associate for a 4-month contract with the potential for extension.
 
Description:
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Performs complex tasks and completes assignments with little or no assistance. Fully proficient in discipline. Works under limited supervision with latitude for independent judgment. Typically requires three to five years of related experience.
 
Requirements: Please send your resume to John Hunt jhunt@arcgonline.com
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