ARC Group has an immediate opportunity in Jacksonville, FL for a Workforce Management Forecast Analyst. The Workforce Management Analyst position is a contract opportunity initially projected to run through March 2019 with the potential to extend longer or possibly roll to an FTE position. This is a fantastic opportunity to get a foot in the door with a progressive organization that offers tremendous career growth potential.

Description:
 

• Creates and upkeep on-going demand, supply and budget staffing models for all necessary work types.
• Partner with the broader Enterprise Optimization team to acquire, document, and provide analysis on various data streams for existing and potential customers.
• Forecasts membership contact rates, receipts, volumes, shrinkage, written correspondence, claims and other inventories as needed using forecasting modules and other forecasting tools while applying applicable forecasting techniques such as time series analysis, event-driven modeling, quantitative analysis and regression analysis.
• Serve as an Ambassador for WFM, selling WFM services internally and externally.
• Develop, prioritize and implement strategy; set policies and procedures and manage creativity and innovation
• Provide consultative services for existing and potential new customers to WFM.
• Works closely with financial coordinators to perform long and short-term capacity planning which is used to determine staffing requirements.
• Regularly conduct presentations regarding staff planning and workload situations to all levels of leadership including the president of the company when necessary.
• Data gathering, reporting and presenting.

 
Requirements:

• Experience working in applied statistics, data analysis, demand forecasting and capacity planning.
• Knowledge of quantitative and qualitative analysis techniques used to produce staffing models.
• Excellent presentation skills.
• Ability to use report writing tools and presentation software.
• Proficient/Advanced with SQL
• Proficient in statistical analysis languages/software such as R, SAS, Tableau, Python, etc.
• Very proficient in Excel, Word, and PowerPoint.
• 5+ years of related work experience
• Budget/Finance experience
• Bachelor’s degree in statistics, industrial engineering, computer science, information technology, or related field
• Experience with Aspect eWFM

 
 Please send resumes directly to D.A. Longhi at dlonghi@arcgonline.com
You can also apply online at http://www.arcgonline.com