Our client is a leading financial institution located in Jacksonville, Florida. They are in the midst of a pre-planned and substantial growth mode and as a result of that growth they are adding a NOC Manager to staff. They have an excellent reputation in the community and as an employer. 

As the NOC Manager, you will be responsible for staffing and developing a group of technicians who are responsible for 24x7x365 monitoring of data center operations. 
This group will handle Level 1 and greater troubleshooting for many areas including:  Windows Server, LAN/WAN Networking, SAN, Security, Wireless and VoIP, application monitoring, mainframe operations and batch processing operations.  Monitors performance of Infrastructure equipment and application performance.  Coordinates equipment installation and delivery schedules. 
This role will be expected to participate and/or lead in the resolution of high-severity outages of critical systems and IT Infrastructure.  Monitors and reports on service level agreement compliance for monitored systems.
Leads the identification, implementation and administration of monitoring toolsets as well as the event alerting and escalation system.  Provide problem resolution for highly complex Infrastructure issues.

Specific responsibilities include:
Required:
At least 5 years of experience as a NOC manager in a 24x7x365 Data Center environment.  Very strong problem solving skills are essential. A college degree is strongly preferred. Previous experience as a NOC Manager with a bank or financial institution is a big plus. Please submit resume to nancym@arcgonline.com
*Only candidates with the appropriate background and experience will receive a reply*
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